Best JIRA solution for gathering and managing customer submitted bugs and new feature requests?

Hello.

I am looking for a JIRA solution that would be public-facing and allow customers to submit both bugs as well as new feature requests/ideas.  Would that be JIRA Service Desk; https://www.atlassian.com/software/jira/service-desk, or could I use JIRA Bug Tracking; https://www.atlassian.com/software/jira/bug-tracking?

Thanks for any info.

Ed

2 answers

1 accepted

JIRA Service Desk can be used in this case and well suited for any customer facing ticketing system. In case of JIRA Service Desk there is no limit on the number of users who can create tickets (usually your customers). The limit is actually on the Service Desk Agents who would interface with customers.

In case of JIRA Software users would count towards your license limit.

So JIRA Service Desk suits your requirements better.

Thanks for the reply, Ravi.

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