I am looking for a JIRA solution that would be public-facing and allow customers to submit both bugs as well as new feature requests/ideas. Would that be JIRA Service Desk; https://www.atlassian.com/software/jira/service-desk, or could I use JIRA Bug Tracking; https://www.atlassian.com/software/jira/bug-tracking?
Thanks for any info.
JIRA Service Desk can be used in this case and well suited for any customer facing ticketing system. In case of JIRA Service Desk there is no limit on the number of users who can create tickets (usually your customers). The limit is actually on the Service Desk Agents who would interface with customers.
In case of JIRA Software users would count towards your license limit.
So JIRA Service Desk suits your requirements better.
I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...
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