Best JIRA solution for gathering and managing customer submitted bugs and new feature requests?

Hello.

I am looking for a JIRA solution that would be public-facing and allow customers to submit both bugs as well as new feature requests/ideas.  Would that be JIRA Service Desk; https://www.atlassian.com/software/jira/service-desk, or could I use JIRA Bug Tracking; https://www.atlassian.com/software/jira/bug-tracking?

Thanks for any info.

Ed

2 answers

1 accepted

This widget could not be displayed.

JIRA Service Desk can be used in this case and well suited for any customer facing ticketing system. In case of JIRA Service Desk there is no limit on the number of users who can create tickets (usually your customers). The limit is actually on the Service Desk Agents who would interface with customers.

In case of JIRA Software users would count towards your license limit.

So JIRA Service Desk suits your requirements better.

This widget could not be displayed.

Thanks for the reply, Ravi.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

200 views 1 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you