I am looking for a JIRA solution that would be public-facing and allow customers to submit both bugs as well as new feature requests/ideas. Would that be JIRA Service Desk; https://www.atlassian.com/software/jira/service-desk, or could I use JIRA Bug Tracking; https://www.atlassian.com/software/jira/bug-tracking?
Thanks for any info.
JIRA Service Desk can be used in this case and well suited for any customer facing ticketing system. In case of JIRA Service Desk there is no limit on the number of users who can create tickets (usually your customers). The limit is actually on the Service Desk Agents who would interface with customers.
In case of JIRA Software users would count towards your license limit.
So JIRA Service Desk suits your requirements better.
Hello Atlassian Community! My name is Emilee, and I’m a Product Marketing Manager for the Marketplace team. Starting with this post, I'm kicking off a monthly series of Spotlights to highlight Ma...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot