Average number of times single JIRA tickets have had the status of 'Reopened'.

Hi

I'm hoping to learn how to find statistics showing average defect fix failure rates.

So I'm looking to find average number of times that Jira tickets that have been 'Reopened' (status change) by our QA team. Is there a way this could also be broken down by the JIRA Assignee to see which developers have the highest average of 'Reopened' tickets over a monthly period.

This would need to account for the average number of times single JIRA tickets have had the status of 'Reopened'.

i.e. Developer A has completed 40 JIRA tickets this month but the average number of times a ticket has had to be 'Reopened' is 2.

1 answer

This widget could not be displayed.

Hi John,

Issue History Collector plugin, which shows the statistics of User/Status 

https://marketplace.atlassian.com/plugins/ru.andreymarkelov.atlas.plugins.datacollector/server/overview

Two Dimesional statiscs gadget 

https://confluence.atlassian.com/jira064/adding-the-two-dimensional-filter-statistics-gadget-720416991.html

I dont know up to which level are they useful to you but have a look at it once.

-

Tej

 

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

99 views 1 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you