We have an automation rule like screenshot below.
The aim is to inform support agents to follow communication on linked issues from another project (fyi: those were escalated to another team). We added automation that would copy a comment from one project to another, but it actually never worked.
When it should copy a comment, it already fails on the trigger step "When: Issue commented" with : "Issue event trigger could not retrieve this issue for further processing"
In Rule Details, we did specify "restrict to projects: WHSSUP and BIT"
+ Actor = user who triggered the event (or Automation for Jira if there aren't enough permissions)
Anybody understands why Jira Automation isn't able to retrieve the issue?
Today I had the same issue again.
Note: I have 2 similar rules (only difference is a link to another project).
I made your suggested change to one of the two rules.
Today, both rules failed again (for the same BIT ticket; which doesn't have any linked issue).
Thus your suggestion is not helping unfortunately
I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...
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