Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Automation rule fails: "Issue event trigger could not retrieve this issue for further processing"

We have an automation rule like screenshot below.
The aim is to inform support agents to follow communication on linked issues from another project (fyi: those were escalated to another team).  We added automation that would copy a comment from one project to another, but it actually never worked.
When it should copy a comment, it already fails on the trigger step "When: Issue commented" with : "Issue event trigger could not retrieve this issue for further processing"

In Rule Details, we did specify "restrict to projects: WHSSUP and BIT"
+ Actor = user who triggered the event (or Automation for Jira if there aren't enough permissions)

Anybody understands why Jira Automation isn't able to retrieve the issue?

 

image.png

image.png

1 answer

0 votes
John Funk Community Leader Feb 16, 2021

Hi Erik,

Try using {{triggerissue.comments.last.body}} when you add the comment. 

John Funk Community Leader Feb 16, 2021

Oh, and use {{triggerissue.comment.last.author.displayName}} to show the author.

Like Simeon Ross likes this

Thanks John.
I just tried it again and {{comment.author.displayname}} and {{comment.body}} seems to work fine.  (As does your suggestion)

Note: while testing I couldn't reproduce my issue; I'll keep an eye on it the next days.

Like John Funk likes this

Today I had the same issue again.

Note: I have 2 similar rules (only difference is a link to another project).

I made your suggested change to one of the two rules.

Today, both rules failed again (for the same BIT ticket; which doesn't have any linked issue).
Thus your suggestion is not helping unfortunately

John Funk Community Leader Feb 18, 2021

Can you share the audit log where it failed? 

Hi John,

of course, here you go:
(FYI: BIT-559 is not of the SUAT project and doesn't have any linked issues)

image.png

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Posted in Jira Core

How to manage many similar workflows?

I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...

4,573 views 12 8
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you