Automation for JIRA - Create Sub-tasks doesn't seem to be working

[Kadir]

Hello,

I am testing the trial version of "Automation for JIRA" plugin right now.

When an issue is created I also want to create sub-tasks with it. Here is the overview of the rule

image2016-11-17 16:32:30.png

When I run the rule it creates the story but not sub-tasks, do I miss something here?

In this project we are using classic workflow and issuetypes.

I checked all the questions but cant find the answer. 

[Nick Menere]

Kadir,

If you look in the rule Audit Log, does it show any errors?

Either the rule is not being triggered (As Phyllis said, potentially a custom event or perhaps permissions) or there are errors trying to create the sub-tasks.  This can happen when there are required fields on the sub-tasks.  To get around this, you will need to add the sub-tasks via the "Create Issue action" - https://answers.atlassian.com/questions/41460499

Let us know how you go.

Cheers,

Nick

[Kadir]

Hey Nick and Phyllis,

thanks for your answers.

When I add this rule on "issue created" it doesn't get triggered and I don't see it in the automation log. This project is using system defaults for Workflow and permissions (I am admin), so I don't think something is blocking it. 

When I check the required fields on sub-tasks, only Summary, assignee and reporter is required.

"Allow rule trigger" option is also checked. I am using version 1.0.2 and our JIRA version is v7.1.9.

I will check again all the custom events and will let you know if I can find something.

Best,

Kadir

[Phyllis Zhu]

Hi Kadir

  Make sure in the Rule Details, you have the checkbox for "Allow rule trigger" checked, this allows more than one rule to run in a project. 

I had a similar issue where the problem was the created issue was firing a custom event rather than a system event so the Automation for JIRA was unable to pick up that an issue was created and to run the sub-task rule creation. You can check that question and answer: https://answers.atlassian.com/questions/44079377

Hope this helps. 

Phyllis