I am trying to add tags to a case when it is created in our IT support servicedesk. I already have this rule working for most of the request types. However a couple just will not work. The only difference being the issue type I am triggering on. Hope someone can help.
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I'm John Allspaw, co-founder of Adaptive Capacity Labs, where we help teams use their incidents to learn and improve. We bring research-driven methods and approaches to drive effective inciden...
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