I am trying to add tags to a case when it is created in our IT support servicedesk. I already have this rule working for most of the request types. However a couple just will not work. The only difference being the issue type I am triggering on. Hope someone can help.
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I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...
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