Automation failing despite almost identical task succeeding.

I am trying to add tags to a case when it is created in our IT support servicedesk. I already have this rule working for most of the request types. However a couple just will not work. The only difference being the issue type I am triggering on. Hope someone can help. 

image2016-6-9 10:16:35.pngimage2016-6-9 10:16:57.png

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Can you normally add labels to the second issue type?

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