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Automated ticket creation from JIRA

This question is in reference to Atlassian Documentation: JIRA Requirements

I have a Cloud Environment where JIRA is set up. I want to automate a scenario where if I am receiving any email in a functional email box all the email are created into a JIRA ticket automatically.

I have Amazon SES setup to trigger email from JIRA.

Issue:- The problem I am facing is that how would JIRA read my outlook inbox and can do this. On the server there is no outlook configured and i want JIRA to read from my (ADMIN) outlook and can create a ticket

 

1 answer

Hello Akbar,

if I understand your question right you just have to configure a mailhandler. You can find a documentation on how to do that here:
https://confluence.atlassian.com/jira/creating-issues-and-comments-from-email-185729464.html

Greetings,
Florian 

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