We have enabled JIRA to create tickets using an email handler such that when users send an email to a particular email, it creates a ticket in a specific project with a specific issue type.
The tickets are getting created and also updated but emails are not getting sent – neither on creation nor on updates on the tickets.
We have enabled the notifications to be sent to all watchers, reporter and the assignee.
But still this issue happens. Please advise.
If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...
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