Automated email notifications not sent when tickets created using email handler

We have enabled JIRA to create tickets using an email handler such that when users send an email to a particular email, it creates a ticket in a specific project with a specific issue type.

The tickets are getting created and also updated but emails are not getting sent  – neither on creation nor on updates on the tickets.

We have enabled the notifications to be sent to all watchers, reporter and the assignee.

But still this issue happens. Please advise.

3 answers

This widget could not be displayed.

I should have mentioned that notifications only do not work when we create tickets using the email handler method. If we create tickets from JIRA itslef, then notifications are getting sent alright.

Also, I have sent a test email and it sent email successfully.

This widget could not be displayed.

tried but still it is not working

This widget could not be displayed.

Try the "send email" funcionality to check if the send mail is working. 

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

157 views 1 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you