Whats is the best way to assigned ticket to some other users, if existing assignee left the company. we are looking for better solution. we are doing automation using API, to disable user in JIRA but if user has ticket assigned or if he is component lead, we cant disable user.
one option : assign ticket back to reporter.
is there any other option in jira, please lets know.
You could add this change of assignee operation to your user disable script before the actual user is disabled. There are REST commands for that too.
if you use -1, this uses the automatic assignee, or "" to simply remove the assignee.
To change the assignee automatically back to the reporter would require some heavier scripting. Getting the issues where user x is the assignee, getting the reporter of these issues, and make a loop to assign issues to the reporter.
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