Audit log. Jira removed user email.

Tayyab Bashir Community Champion Aug 17, 2016

Hi, 
Some of the users in JIRA weren't getting email notifications, so when I checked I saw their emails were removed.

Audit Log.PNG

So in the audit log I found out that the author "JIRA"  was responsible for this? How do I know who this is? This is different than the administrator. 

I know that a admin-personnel couldn't have done it because you can't user's email empty in the settings.

So why is this happening and who is responsible for this?  

3 answers

1 accepted

2 votes

The author "JIRA" is being logged to tell you that it's the synchronisation with LDAP that is making the change. 

JIRA is asking LDAP for information, someone has changed the LDAP information, so the "JIRA" user who connects to LDAP (i.e. JIRA itself, not a human administrator) is logged as the thing making the change. 

To find out who is moving the groups around, ask the LDAP admins.

Tayyab Bashir Community Champion Aug 22, 2016

Yeah looks like an LDAP issue.
The users didn't have their emails added in LDAP profiles so even if the user add their email manually in JIRA by updating their profile, I think whenever they log in, LDAP updates their profiles on JIRA and removes the email. 

Thanks for your help.

Hi Muhammad,

It looks like it says Group Management in the Event Category.  So, perhaps it is syncing with LDAP.

Regards,

Kay

Tayyab Bashir Community Champion Aug 19, 2016

Hi Kay,
The category which is showing is of User management.
All the users are connected through LDAP, but the problem here is that a user's Email was removed. I think you can't see it properly in the screenshot i shared, but the email address has been striked off.

That's what I wanna know. How did it happen, and who the author "JIRA" really is?  

0 vote
Tayyab Bashir Community Champion Aug 22, 2016

@Nic Brough [Adaptavist]
Can you weigh on this please? 

Why are user emails being removed by author "JIRA"?
Users are coming from LDAP. 

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Feb 15, 2018 in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

1,125 views 6 19
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot