Welcome to the Atlassian Community!
Per your description, I understand that when you create a new issue in your Jira site by sending an e-mail, the issue is properly created, however, their attachments are not added to the issue. Is that correct?
If you are using the default incoming mail handler of Jira, I suggest you check the following steps:
If you are using a Service desk e-mail, please let us know so we can provide you with further troubleshooting options.
Hello Community! My name is Brittany Joiner and I am a Trello enthusiast and Atlassian Community Leader. In this video, I'll share my favorite Trello templates. Templates mentioned in ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events