AttachmentUploadFailure

[Athina Alorro]

I am trying to attach an image on a JIRA ticket, but this error appeared. What is causing it? and how can I fix it?
By the way, `enemy_world5.png` is the filename of the image I want to upload.

An error occured while attaching enemy_world5.png: com.atlassian.jira.issue.attachment.store.media.MediaApiStreamAttachmentStore$FailureMediaApiResponseException: [AttachmentUploadFailure] Could not upload temporary attachment Failure: Failure{cause=java.net.SocketTimeoutException: Read timed out, reason=TRANSPORT_ERROR, message='null', httpStatusCode=null}

image2017-2-10 15:33:56.png ‏21 KB

image2017-2-10 15:32:45.png ‏95 KB

[Ignacio Pulgar · Accepted solution]

I confirm all of the multiple Cloud instances I have access to have this very same problem.

I've opened a request with Atlassian Support in this regard, and another one because custom logos, profile avatars, favicon and other uploaded images cannot being shown.

I guess Atlassian will fix it soon.

[Ignacio Pulgar]

http://status.atlassian.com/incidents/fxkmq87bs3hj

[Stephen Dixon]

Same thing has happened again in the last hour odd. Exactly the same error message. Trying to upload a JPG. Also had the problem of an image not showing (in Chrome), but they are now showing.

image2017-2-10 15:33:56.png

Same occurs in IE.

... And appears to be fixed for some sites, but not others that are related. ;}

[Dave Bosman]

Hi Athina

It seems to be a general issue for multiple JIRA cloud site's.

Chances are Atlassian is already aware of the problem but you can log a ticket at Atlassian Support

Regards

Dave

[Arunkumar D]

Has it been resolved?

[Steven Radford]

We're also seeing this issue now, 22/05/19

[Steven Radford]

Seems to have been fixed cloud instances as its working again for me at least 23/05/19

[Purvesh Patel]

Experiencing the issue still