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AttachmentUploadFailure

Athina Alorro Jan 17, 2017

I am trying to attach an image on a JIRA ticket, but this error appeared. What is causing it? and how can I fix it?
By the way, `enemy_world5.png` is the filename of the image I want to upload.

An error occured while attaching enemy_world5.png: com.atlassian.jira.issue.attachment.store.media.MediaApiStreamAttachmentStore$FailureMediaApiResponseException: [AttachmentUploadFailure] Could not upload temporary attachment Failure: Failure{cause=java.net.SocketTimeoutException: Read timed out, reason=TRANSPORT_ERROR, message='null', httpStatusCode=null}

5 answers

1 accepted

3 votes
Answer accepted
Ignacio Pulgar Martín Community Leader Jan 17, 2017

I confirm all of the multiple Cloud instances I have access to have this very same problem.

I've opened a request with Atlassian Support in this regard, and another one because custom logos, profile avatars, favicon and other uploaded images cannot being shown.

I guess Atlassian will fix it soon.

Like Silpa Syam likes this
Stephen Dixon Feb 09, 2017

Same thing has happened again in the last hour odd. Exactly the same error message. Trying to upload a JPG. Also had the problem of an image not showing (in Chrome), but they are now showing.

image2017-2-10 15:33:56.png

Same occurs in IE.

 

... And appears to be fixed for some sites, but not others that are related. ;}

2 votes
Dave Bosman Jan 17, 2017

Hi Athina

It seems to be a general issue for multiple JIRA cloud site's.

Chances are Atlassian is already aware of the problem but you can log a ticket at Atlassian Support

Regards

Dave

0 votes
Arunkumar D I'm New Here 19 hours ago

Has it been resolved?

0 votes
Steven Radford I'm New Here 16 hours ago

We're also seeing this issue now, 22/05/19

0 votes
Purvesh Patel I'm New Here 16 hours ago

Experiencing the issue still

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