AttachmentUploadFailure

I am trying to attach an image on a JIRA ticket, but this error appeared. What is causing it? and how can I fix it?
By the way, `enemy_world5.png` is the filename of the image I want to upload.

An error occured while attaching enemy_world5.png: com.atlassian.jira.issue.attachment.store.media.MediaApiStreamAttachmentStore$FailureMediaApiResponseException: [AttachmentUploadFailure] Could not upload temporary attachment Failure: Failure{cause=java.net.SocketTimeoutException: Read timed out, reason=TRANSPORT_ERROR, message='null', httpStatusCode=null}

2 answers

1 accepted

3 votes
Ignacio Pulgar Community Champion Jan 17, 2017

I confirm all of the multiple Cloud instances I have access to have this very same problem.

I've opened a request with Atlassian Support in this regard, and another one because custom logos, profile avatars, favicon and other uploaded images cannot being shown.

I guess Atlassian will fix it soon.

Same thing has happened again in the last hour odd. Exactly the same error message. Trying to upload a JPG. Also had the problem of an image not showing (in Chrome), but they are now showing.

image2017-2-10 15:33:56.png

Same occurs in IE.

 

... And appears to be fixed for some sites, but not others that are related. ;}

Hi Athina

It seems to be a general issue for multiple JIRA cloud site's.

Chances are Atlassian is already aware of the problem but you can log a ticket at Atlassian Support

Regards

Dave

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