Atlassian JIRA service won't start after update


After updating JIRA from v. 6.4.11 to JIRA Core v. 7.0.0 on Windows Server, the service won't start.

Here is the error I get:

image2015-10-29 14:51:2.png

After investigating further, I found that in regedit.exe the "ImagePath" of the registry is set to "C:\Program Files\Atlassian\JIRA\bin\tomcat7.exe" //RS//############

So I looked the folder up and couldn't find tomcat7.exe, but saw tomcat8.exe - Which I tried changing the registry to. After changing the registry I got the following error:

image2015-10-29 14:54:12.png

Fortunately this happened on the test environment, but I'm having a hard time seeing how we should update our production environment with this kind of error. I have not had any trouble updating on this test environment before - Did an update from 6.2.4 to 6.4.11 a month ago.

Environment is:

  • Windows Server 2012 R2
  • Microsoft SQL Server 2012

Update was done with the Windows installer.


Any help is appreciated.


Best regards,

Frederik B. Kristiansen

2 answers

1 accepted

This widget could not be displayed.

Hello Frederik,

I believe you'll be able to workaround that with the following instructions:

Please let me know how it goes. smile

This widget could not be displayed.

Hi Rodrigo,


This seemed to do the trick! Thank you for your help.


Best Regards,

Frederik B. Kristiansen

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

87 views 0 1
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you