Atlassian JIRA service won't start after update


After updating JIRA from v. 6.4.11 to JIRA Core v. 7.0.0 on Windows Server, the service won't start.

Here is the error I get:

image2015-10-29 14:51:2.png

After investigating further, I found that in regedit.exe the "ImagePath" of the registry is set to "C:\Program Files\Atlassian\JIRA\bin\tomcat7.exe" //RS//############

So I looked the folder up and couldn't find tomcat7.exe, but saw tomcat8.exe - Which I tried changing the registry to. After changing the registry I got the following error:

image2015-10-29 14:54:12.png

Fortunately this happened on the test environment, but I'm having a hard time seeing how we should update our production environment with this kind of error. I have not had any trouble updating on this test environment before - Did an update from 6.2.4 to 6.4.11 a month ago.

Environment is:

  • Windows Server 2012 R2
  • Microsoft SQL Server 2012

Update was done with the Windows installer.


Any help is appreciated.


Best regards,

Frederik B. Kristiansen

2 answers

1 accepted

1 vote
Accepted answer
Rodrigo Rosa Atlassian Team Oct 29, 2015

Hello Frederik,

I believe you'll be able to workaround that with the following instructions:

Please let me know how it goes. smile

Hi Rodrigo,


This seemed to do the trick! Thank you for your help.


Best Regards,

Frederik B. Kristiansen

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