As a service delivery team, should we run different Jira SaaS instances for each client?

We are a global service delivery team for a SaaS company and have identified JIRA as our preferred ticket manager for clients. We are in the early days of our integration and I am interested in whether we should clone instances of JIRA for each client instead of creating a complex single integration where we must pay special attention to permissions. It is vital that we keep each client's information closed to only the internal teams involved.

Is there a best practice here for such a scenario?



2 answers

1 accepted

Each of them have their own pros and cons JIRA SaaS (Multi-tenancy vs Multi-instance). I prefer multi-tenancy for several reasons (Single JIRA instance with multiple clients). You just have to play around with the administration side and keep everything simple. Permission will not be an issue. I have one JIRA instance that hosts 1,200 active projects (each may or may not have different clients) and use a set of specific project templates (one template for waterfall, for agile, for simple agile, for general issue tracking, for others). I cannot imagine me doing this the other way, technical, maintenance, support, and hardware wise.

A single instance would probably be the best starting point.

If you arrive at a situation where is makes better sense to have more than one instance you can always export the projects and import them to the new instance.

As Gabrielle said, permissions is not that difficult to implement and with roles you should be able to come up with a very flexible scheme.


Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Thursday in Marketplace Apps

Tips on how to choose the best estimation method for your planning

Planning and grooming sessions all come with their own sets of rules. Team members meet to estimate stories or other work items, all according to an agreed-upon process. And with every session comes ...

67 views 0 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you