It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

As a service delivery team, should we run different Jira SaaS instances for each client?

Joseph Malone Apr 21, 2016

We are a global service delivery team for a SaaS company and have identified JIRA as our preferred ticket manager for clients. We are in the early days of our integration and I am interested in whether we should clone instances of JIRA for each client instead of creating a complex single integration where we must pay special attention to permissions. It is vital that we keep each client's information closed to only the internal teams involved.

Is there a best practice here for such a scenario?



2 answers

1 accepted

2 votes
Answer accepted

Each of them have their own pros and cons JIRA SaaS (Multi-tenancy vs Multi-instance). I prefer multi-tenancy for several reasons (Single JIRA instance with multiple clients). You just have to play around with the administration side and keep everything simple. Permission will not be an issue. I have one JIRA instance that hosts 1,200 active projects (each may or may not have different clients) and use a set of specific project templates (one template for waterfall, for agile, for simple agile, for general issue tracking, for others). I cannot imagine me doing this the other way, technical, maintenance, support, and hardware wise.

Joseph Malone Apr 26, 2016

Thank you!

No problemo amigo!

1 vote
Chris Dunne Apr 22, 2016

A single instance would probably be the best starting point.

If you arrive at a situation where is makes better sense to have more than one instance you can always export the projects and import them to the new instance.

As Gabrielle said, permissions is not that difficult to implement and with roles you should be able to come up with a very flexible scheme.


Joseph Malone Apr 26, 2016

Thank you!

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Posted in Jira Core

How to manage many similar workflows?

I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...

682 views 7 0
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you