I'm working on setting up a project and workflow using jira core and I'd like to be able to have a "bucket" of issues that users can grab from and assign to themselves. So basically a work queue. But all I've found related to this seems to be related to service desk projects. I think this queue feature is the only thing that we would need from the service desk suite, so I don't think I'd be able to justify the additional licensing cost. I just wanted to check and see if queues exist at all in jira core before I work out some sort of workflow to emulate this behavior.
@Joshua Rivers Queues are specific to Jira Service Desk, however, what we do is just set up a status that everything starts out in. It can be named, generically, like Open, To Do, To Be Assigned, etc, I am sure you can be more creative than I, on that. Make that the first status in the work flow. Make sure the entire team has the proper roles and permission in the permission scheme Browse Projects and permissions under Issue permissions like Assign issues, Close issues, Edit issues Resolve issue, Transition issues, etc, to be able to work the issues.
You can create filters that would show the items in that first status that haven't been assigned and people can pick from those results for what to work on, or what should be assigned to someone. Like this
project = SomeProjectName AND status = Open AND resolution = Unresolved AND assignee in (EMPTY) ORDER BY priority DESC, updated DESC
Save, Share and favorite the filter or set it as a quick filter on the board.
Your research has been thorough and you've got the right idea.
Jira Core does not really have queues. You can do things with sorted lists, but it's a long way off the queues you get from Service Desk.
Before getting stuck into the workflows though, have a look in the marketplace - there may be things that can help you (I mean cheaper options than Service Desk, possibly even free)
I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event