This is the community based forum, and Atlassian is seldom active here. You are better of making a proper support request at support.atlassian.com or contacting your 3rd party Atlassian partner for assistance with this.
Ps. the link you posted does not work
I'm John Allspaw, co-founder of Adaptive Capacity Labs, where we help teams use their incidents to learn and improve. We bring research-driven methods and approaches to drive effective inciden...
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