I am looking foraissue tracker tool like Bugzilla or Mantis, on which my clients (end customer) can login and create the incident or defect for my product. Then this defect will be validated by Support Team and if they found it valid then should be able to duplicate the same defect in JIRA.
Is it possible in JIRA? Please confirm and let me know if anybody need more details on this.
Er, JIRA is an issue tracker. It actually grew out of people's frustrations with Bugzilla.
Why don't you just give them JIRA? Or possibly better, add Service Desk to your JIRA so that they have a simplified interface and your developers can work in the same system without duplicating everything.
I thought of Service Desk, but
Thanks for your response. Please respond if you have the answersforthe above questions?
Service Desk solves most of those.
Overall, the SD -> development process isn't great. But it's still a load better than trying to use two tools.
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