Any Jira gadgets available to view SLA

We have configured the SLA for some of our projects.
Is there any gadget that can be configured to improve the visibility on the SLA progress/compliance for our leads and managers

2 answers

Hi Shilpa Sanil

There are not yet any specific reports available that are specific to SLAs (watch for future announcements as this was mentioned at Summit 2016 as a forthcoming functionality). 
However, having said that you can use the existing gadgets by using the SLA functions in JQL. See https://confluence.atlassian.com/servicedeskserver032/reporting-on-slas-828800728.html for the appropriate reference. From this you can then build dashboards and gadgets reporting on the different values.

I hope this helps.

 Phill

Thanks a lot Phill for the quick reply.

Can you help me with the gadget in which i can use this jql query?I couldnt find any such gadgets.

 

Regards

Shilpa

Hi Shilpa

The way to approach this is to think about what you want to report to management. Then build an issue filter with the appropriate JQL to identify those items then display the filter in a gadget on the dashboard.
So to take the example of "Report in a pie chart which projects have issues breaching SLA for issues reported in the last 12 weeks"

Step 1.
Create filter with the JQL

"Time to resolution" = breached() where createddate >-12w

Save this filter

Step 2.
Add the piechart gadget to the dashboard and display the saved filter from step 1.
Select project as the display item.

 

Using the above approach you can then build a dashboard of any metrics for your manager. For more examples of the JQL see the https://confluence.atlassian.com/servicedeskserver032/reporting-on-slas-828800728.html section on Common queries.

Thanks a lot Phil.Will try it out.

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