Hi Shilpa Sanil
There are not yet any specific reports available that are specific to SLAs (watch for future announcements as this was mentioned at Summit 2016 as a forthcoming functionality).
However, having said that you can use the existing gadgets by using the SLA functions in JQL. See https://confluence.atlassian.com/servicedeskserver032/reporting-on-slas-828800728.html for the appropriate reference. From this you can then build dashboards and gadgets reporting on the different values.
I hope this helps.
The way to approach this is to think about what you want to report to management. Then build an issue filter with the appropriate JQL to identify those items then display the filter in a gadget on the dashboard.
So to take the example of "Report in a pie chart which projects have issues breaching SLA for issues reported in the last 12 weeks"
Create filter with the JQL
"Time to resolution" = breached() where createddate >-12w
Save this filter
Add the piechart gadget to the dashboard and display the saved filter from step 1.
Select project as the display item.
Using the above approach you can then build a dashboard of any metrics for your manager. For more examples of the JQL see the https://confluence.atlassian.com/servicedeskserver032/reporting-on-slas-828800728.html section on Common queries.
I'm John Allspaw, co-founder of Adaptive Capacity Labs, where we help teams use their incidents to learn and improve. We bring research-driven methods and approaches to drive effective inciden...
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