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Anonymous User Name

Darapu Rajesh Babu Aug 11, 2016

Whenever an user updates an issue comments then the particular user name is not showing rather its showing as 'Anonymous'. Screenshot attached. Please help me on this issue.

image2016-8-11 19:19:58.png

1 answer

1 vote
Jobin Kuruvilla [Go2Group] Community Leader Aug 11, 2016

Hmm. Can you confirm that the user is logged in? Also, check your permissions to see if comment permission is open to anyone.

Darapu Rajesh Babu Aug 11, 2016

Yes the user is logged in and also the permission is not open to everyone.

Jobin Kuruvilla [Go2Group] Community Leader Aug 11, 2016

Is the comment added by a plugin? Or by the user on the UI? If it is the user, are there any error in the logs when the comment is added?

Barnali Putatunda Aug 11, 2016

Comment is added by the user on the UI. And also I haven't seen the logs while user added the comment.

Jobin Kuruvilla [Go2Group] Community Leader Aug 11, 2016

You need to check the logs while reproducing the issue. There has to be some changes in the system as this is not a normal behavior.

Also, which version of JIRA?

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