An error occurred while trying to contact JIRA

This issue has been placed here some times (https://answers.atlassian.com/questions/281156 and Getting "An error occurred while trying to contact JIRA"), and I know a work-around for it, but I want need a proper solution for the issue.

We're using JIRA version 6.4.1.

Issue:

The error message "An error occurred while trying to contact JIRA" is shown when I want to create a new project.

 

Workaround:

Go to a page where you need to provide your admin's password again (for example: user management). Once you've confirmed your password, you can use the Create project link.

 

What can we do to resolve this issue permanently?

 

1 answer

I have the same version of JIRA, this is a stab in the dark, but does your instance "un-log" you after a certain amount of time and you have to be logged back in before you can start a project?

Hi John, No, this happens even when my first action after I log in is creating a new project.

I can't find anything in my logs either. Only with Google Chrome Console, I can see a 401 - Authorization error popping up..

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Thursday in Marketplace Apps

Calling all developers––You're invited to Atlas Camp 2018

 Atlas Camp   is our developer event which will take place in Barcelona, Spain  from the 6th -7th of   September . This is a great opportunity to meet other developers and get n...

77 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you