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An error occured while attaching....Could not upload temporary attachment Failure: Failure{cause=java.net.SocketTimeoutException: Read timed out

My users and myself from different locations have this issue now when uploading attachments. It looks like the cloud server is down to me...

An error occured while attaching Capture.JPG: com.atlassian.jira.issue.attachment.store.media.MediaApiStreamAttachmentStore$FailureMediaApiResponseException: [AttachmentUploadFailure] Could not upload temporary attachment Failure: Failure{cause=java.net.SocketTimeoutException: Read timed out, reason=TRANSPORT_ERROR, message='null', httpStatusCode=null}

 

3 answers

1 accepted

2 votes
Ignacio Pulgar Community Champion Feb 09, 2017

Maybe it was caused by this incident:

http://status.atlassian.com/incidents/ng47t3pmyw6y

This just started happening to me in JIRA Cloud, though the error is slightly different:

 

An error occured while attaching image001_1.png: com.atlassian.jira.issue.attachment.store.media.MediaApiStreamAttachmentStore$FailureMediaApiResponseException: [AttachmentUploadFailure] Could not upload temporary attachment Failure: Failure{cause=null, reason=BAD_STATUS, message='', httpStatusCode=500}

We are getting the same error here on our instance of JIRA as well - multiple users:

 

An error occured while attaching CEG Business Case Template._QPAX_Manila_BOT_06JUL16xlsx.xlsx: com.atlassian.jira.issue.attachment.store.media.MediaApiStreamAttachmentStore$FailureMediaApiResponseException: [AttachmentUploadFailure] Could not upload temporary attachment Failure: Failure{cause=null, reason=BAD_STATUS, message='', httpStatusCode=500}

Yeah same over here. Guess we wait until they fix it.

Investigating - We are experiencing issues related to attachment uploads at the moment. During this time, all attempts to upload attachments to either JIRA or Confluence Cloud will fail with a Media API error. We are currently investigating the issue, and will provide regular updates via this status page. 
Mar 20, 04:21 UTC

 

@Daniel Brown, do you have an estimation when this issue will be solved. We are also suffering from this error. An approximate ETA will be very helpful. Thanks!

we are also facing same issue ,it makes lag in issue creating ,we can't assign tasks to developers because the images can't be attached.

File "34.png" was not uploaded

An error occured while attaching 34.png: com.atlassian.jira.issue.attachment.store.media.MediaApiStreamAttachmentStore$FailureMediaApiResponseException: [AttachmentUploadFailure] Could not upload temporary attachment Failure: Failure{cause=null, reason=BAD_STATUS, message='', httpStatusCode=500}

Yeah I figured it was an interruption to the service but couldn't find any reported information about the error. Hopefully this Question and answer will provide information for other users that are searching if the issue occurs again.

Since the URL will likely disappear....

 

Several services impacted by underlying infrastructure fault
Incident Report for Atlassian
Resolved
This issue is now resolved.
Posted 3 days ago. Feb 10, 2017 - 04:40 UTC
Monitoring
AWS have confirmed the issue has been resolved, our services are now recovering. We're continuing to monitor.
Posted 3 days ago. Feb 10, 2017 - 04:24 UTC
Identified
AWS have confirmed the issue and are working on mitigation.
Posted 3 days ago. Feb 10, 2017 - 03:03 UTC
Update
AWS are investigating the issue, affected functions in our Cloud infrastructure include uploading and download files, Confluence's collaborative editing, new logins for a small number of instances (existing sessions will continue working), and Git LFS files in Bitbucket Cloud.
Posted 3 days ago. Feb 10, 2017 - 02:35 UTC
Update
We appear to be impacted by an issue with our underlying AWS infrastructure (https://status.aws.amazon.com/) and are once again observing impact. We are looking into mitigations and will update here.
Posted 3 days ago. Feb 10, 2017 - 01:58 UTC
Update
Requests are succeeding and we are observing no current impact. The team is investigating the cause of the brief outage. We will provide updates here.
Posted 3 days ago. Feb 10, 2017 - 01:41 UTC
Investigating
Monitoring alerted us to an issue where a small percentage of requests to upload and download attachments in JIRA and Confluence, and Git LFS files in Bitbucket Cloud, were failing. The team is investigating and situation appears to have resolved. We will update shortly.
Posted 3 days ago. Feb 10, 2017 - 01:30 UTC

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