I've got a feeling this is going to require tweaking a workflow, but... We have a project where a dfined group of users have limited roles.
We want that group to be able to:
But, we don't want them to be able to Reopen a Closed issue.
I don't see anything in the Permission Scheme that appears to support this. Any help would be appreciated. Thanks.
Yes, it's the workflow. You need one that has transitions:
Note the lack of "Closed -> Reopened"
Check through the "conditions" on each transition too, to make sure they work for your permissions.
I'm John Allspaw, co-founder of Adaptive Capacity Labs, where we help teams use their incidents to learn and improve. We bring research-driven methods and approaches to drive effective inciden...
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