Check the downloaded file is valid by opening it with a text editor and seeing if it has your issues in it - the file is actually xml that says "hey, I'm a spreadsheet".
Also, rather than directly opening the file it provides with "open in excel", save it and try opening the saved file. Does that help?
If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...
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