We have new user. After creating his account and assigne couple of tasks to him we noticed that all task assigned to him is invisible to all other users. We cannot find it on boards. Only if you know direct link of the task you can open it. But, that new user can see it on his board normally. Also, when he assign tasks back to other users, they became visible to everyone. And, when any task is assigned back to him, it came back again invisible.
What I need to do to make all others to be able to see his tasks?
Ok, "we cannot find it on boards" + "if you know direct link you can open it", combine to rule out a number of things, and lead us straight to the question:
Take a board where the issue vanishes. What is the board filter? (Also, do you have any quick-filters on it, and if you do, does the issue appear if you uncheck them all so none of them are active?)
Hi Nic, thanks for the fast reply!
I open all projects board without any filter and I don't see tasks which is assigned to new user. That user can see all tasks on his board, including that assigned to him (also when he use quick filter with his name he can see his assigned tasks).
We need to focus on one board where the issue vanishes. You say Boards -> Recent boards -> All projects - does that mean you have a board called "all projects"? If so, that's fine, assuming it is one of the boards the issue disappears from.
Could you go in to configure that board and look at the board filter for it? And the sub-filter if it is a Kanban board?
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs