Adding text content to the mail sent when ticket is closed

I want to add some text to the mail which is being sent after the ticket is closed. How do I do it?
I tried to go the path as mentioned:
C:\Program Files\Atlassian\JIRA\atlassian-jira\WEB-INF\classes\templates\email\text

and edited the issueclosed.vm as below:

[ $

{baseurl}/browse/${issue.getKey()}?page=${tabpanel-all} ]

#headerTitleText($i18n.getText("template.text.issue.closed", $remoteUser.displayName, $issue.key), $remoteUser.displayName)


<tr valign="top">
<font size=2 color=blue>Your request with ticket no: ${issue.getKey()} has been </font><font color=green>closed.</font><br>
<font size=2 color=blue>Please <a href=${baseurl}


{issue.getKey()}>Click Here</a> to <font color=red>share feedback</font><font size=2 color=blue> the ticket and provide us your valuable feedback on our service.</font><br>
<font size=2 color=blue>If you are not satisfied with the resolution, please <a href=${baseurl}/browse/${issue.getKey()}

>Click Here</a> to log on to the tool and double click on your Request ID to </font><font color=red>REOPEN</font><font size=2 color=blue> the ticket.</font><br>
<font size=2 color=blue>Please note that the ticket will be automatically closed by the system after 4 days, if there is no action from your side.</font>



Then i restarted Jira. But i was not able to see the aadded text in the mail. It still sends the default mail. How do i achieve it. Can u plz guide me.

1 answer

0 vote
Timothy Chin Community Champion Dec 27, 2016

Are you sure you are sending text emails? Looks like you're adding HTML into the text template.


Its resolved. Had some issues with the files. Anyways thanks for the help.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

147 views 1 17
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you