Adding service desk to my JIRA service instance. Is it possible?

[Josef Karthauser]

Hi, I'm running JIRA server and have been for a few years. I now want to add Service Desk to it - but I can't work out how. The service desk add-on doesn't appear on the Applicate Add-On list.

I've got a trial license issued, but again, it just gives me a link to download Service Desk - not add it to my existing JIRA instance.

What am I doing wrong?

[Nic Brough -Adaptavist- · Accepted solution]

What version of Jira are you on?

If you are below 7.0, then you need the "Jira Service Desk" app, which you should be able to find under "manage plugins/addons" in the admin section.

If you are on 7.0 or above, Jira Service Desk can be added from "Manage Applications" rather than apps/addons/plugins