Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Interests
See all
Community resources
Top groups
Explore all groups
Community resources

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Sign up for free Log in
Atlassian Community Hero Image Collage

Adding service desk to my JIRA service instance. Is it possible?

Josef Karthauser
Josef Karthauser May 12, 2020

Hi, I'm running JIRA server and have been for a few years. I now want to add Service Desk to it - but I can't work out how. The service desk add-on doesn't appear on the Applicate Add-On list.

I've got a trial license issued, but again, it just gives me a link to download Service Desk - not add it to my existing JIRA instance.

What am I doing wrong?

Answer
Watch
Like Be the first to like this
142 views

1 answer

1 accepted

0 votes
Answer accepted
Nic Brough _Adaptavist_
Nic Brough _Adaptavist_ Community Leader May 12, 2020

What version of Jira are you on?

If you are below 7.0, then you need the "Jira Service Desk" app, which you should be able to find under "manage plugins/addons" in the admin section.

If you are on 7.0 or above, Jira Service Desk can be added from "Manage Applications" rather than apps/addons/plugins

Reply

Suggest an answer

Log in or Sign up to answer
Jira Core
Jira Core
TAGS
Community showcase
Artemy Matvienko
Artemy Matvienko
Posted in Jira Core

How to manage many similar workflows?

I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...

4,564 views 12 8
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you