Add POP / IMAP Mail Server

Hi guys and Happy new year!

I try to set up an incoming mail handler and even if I follow your documentation an error persist when I test the connection. 

First of all I tried to add a Pop / IMAP Server because we use a custom server not yahoo or google mail. 
I followed the set up documentation from here: https://confluence.atlassian.com/adminjiraserver072/configuring-jira-applications-to-receive-email-from-a-pop-or-imap-mail-server-829827261.html 

but the result is:

image2017-1-4 11:38:19.png

 

  • I tried on the hostname box with the IP and the hostname server
  • In the port box for the POP/IMAP I left blank because in the description is specified for defaults leave blank but I tried even when the field was full.
  • User and password is correct (I tried with raul.comerzan@domain.com)

Did I do something not ok?

Thanks a lot!

 

1 answer

Probably the mail server needs be tuned to allow connection from your JIRA server. Also pop ports maybe be blocked for not-listed IPs. You should pass this task to sysadmin if you have one.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Friday in Jira Service Desk

Looking for anyone who has switched from Zendesk to Jira Service Desk

Hi Community! The Jira Service Desk marketing team is looking for customers who have successfully switched from Zendesk to Jira Service Desk!   We’d love to hear your thoughts on the pros and ...

47 views 2 2
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you