About Upgrade JIRA Core to Software Or Service Desk

Hi everyone,

Let's say, right now, i'm using JIRA Core. However, one day i decided to upgrade my JIRA Core to SW or SD. I can do that easily inside the JIRA, since they became an application with the release of JIRA 7.

However, i only have JIRA Core license. Do i need to buy another JIRA SD or SW license? Let's say we're using 50 users license which has price $2,200. On the other hand, JIRA SW 50 users license has price $3,300.

Do i need to pay $5,500 for licensing? Moreover, what would happen if i decide to use JIRA SW + SD together?

 

Thanks in advance,

Best Regards.

 

1 answer

1 accepted

This widget could not be displayed.

Hi Mehmet,

JIRA Core, JIRA Sofware and JIRA Service desks are separate applications you can enable or use with JIRA version 7.0. To upgrade to another product, you will need to purchase for example JIRA Software separately and enable that in your instance.

JIRA Software and JIRA Service desk already has access to enable JIRA Core as well. So if for example you need 50 JIRA Core licenses and you have 100 JIRA Software licenses, then you have the capability to allocate it even if you only have JIRA Software loaded in your instance.

And if you combine JIRA Softare and JIRA Service Desk, you will have access to share software projects to your agents. All you need to do is to define the users and permissions in the user management module.

To read more about this, please proceed to our Migration Hub found at https://confluence.atlassian.com/migration/jira-7/server_jira+agile+jsd_license-changes

You may also find our full upgrade and purchase price on the same page. For further licensing inquiries, please don't hesitate to contact us at sales@atlassian.com

 

Thank you for your detailed answer Jonas. Cheers!

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted yesterday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

80 views 0 1
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you