Hi, has anyone found a way to see if others are currently viewing a ticket (add an icon to a list)? or indicate that a ticket is claimed? a lot of my coworkers find themselves working on eachother's tickets. Thanks!
or what privileges are needed for non-admins to access this search function?
I'd like to add to this. Other ticketing systems have a feature that allows you to see if other service agents are currently viewing a ticket. In a high churn system, sometimes going solely off of who a ticket is assigned to is not efficient.
A viewing feature would be helpful for avoiding multiple agents working on the same ticket, as OP mentioned.
Does Jira Service Desk have any similar feature (or a Marketplace plugin)?
Hi Alex, it looks like Jira Cloud currently has one, so I'm sure there is potential for Jira Service Desk to obtain something similar.
https://marketplace.atlassian.com/apps/1211596/whos-looking-for-jira-cloud?hosting=cloud&tab=overview