Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Jira had problems starting up This page is for Jira administrators. If you're seeing this page, your

Hi Team,

We have upgraded Jira server from 8.3.4 to 8.7.1 version and could not able to bring up the service saying 

Jira had problems starting up

This page is for Jira administrators. If you're seeing this page, your Jira administrator is probably working to restore the service.

com.atlassian.jira.util.RuntimeIOException: java.nio.file.AccessDeniedException: D:\apps\Atlassian\Application Data\JIRA\caches\indexesV1\comments at com.atlassian.jira.util.LuceneDirectoryUtilsImpl.getDirectory(LuceneDirectoryUtilsImpl.java:27) at com.atlassian.jira.index.LuceneCorruptionChecker.isIndexOpenable(LuceneCorruptionChecker.java:67) at com.atlassian.jira.index.LuceneCorruptionChecker.checkAndFixIndexes(LuceneCorruptionChecker.java:55) at com.atlassian.jira.upgrade.ConsistencyCheckerImpl.checkAndInitLucene(ConsistencyCheckerImpl.java:272) at com.atlassian.jira.upgrade.ConsistencyCheckerImpl.initialise(ConsistencyCheckerImpl.java:182) at com.atlassian.jira.startup.DefaultJiraLauncher.postDBActivated(DefaultJiraLauncher.java:166) at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$postDbLaunch$2(DefaultJiraLauncher.java:146) at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrEnqueue(DatabaseConfigurationManagerImpl.java:301) at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrWhenDatabaseActivated(DatabaseConfigurationManagerImpl.java:196) at com.atlassian.jira.startup.DefaultJiraLauncher.postDbLaunch(DefaultJiraLauncher.java:137) at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$start$0(DefaultJiraLauncher.java:104) at com.atlassian.jira.util.devspeed.JiraDevSpeedTimer.run(JiraDevSpeedTimer.java:31) at com.atlassian.jira.startup.DefaultJiraLauncher.start(DefaultJiraLauncher.java:102) at com.atlassian.jira.startup.LauncherContextListener.initSlowStuff(LauncherContextListener.java:154) at java.lang.Thread.run(Thread.java:748) Caused by: java.nio.file.AccessDeniedException: D:\apps\Atlassian\Application Data\JIRA\caches\indexesV1\comments at sun.nio.fs.WindowsException.translateToIOException(WindowsException.java:83) at sun.nio.fs.WindowsException.rethrowAsIOException(WindowsException.java:90) at sun.nio.fs.WindowsLinkSupport.getRealPath(WindowsLinkSupport.java:259) at sun.nio.fs.WindowsPath.toRealPath(WindowsPath.java:836) at sun.nio.fs.WindowsPath.toRealPath(WindowsPath.java:44) at org.apache.lucene.store.FSDirectory.<init>(FSDirectory.java:159) at org.apache.lucene.store.MMapDirectory.<init>(MMapDirectory.java:159) at org.apache.lucene.store.MMapDirectory.<init>(MMapDirectory.java:112) at org.apache.lucene.store.FSDirectory.open(FSDirectory.java:197) at org.apache.lucene.store.FSDirectory.open(FSDirectory.java:190) at com.atlassian.jira.util.LuceneDirectoryUtilsImpl.getDirectory(LuceneDirectoryUtilsImpl.java:25) ... 14 more

This is critical. 

1 comment

Daniel Ebers Community Leader May 13, 2020

Hi Tejas,

from looking at the error message it seems at least the mentioned directory is lacking appropriate access permissions.

java.nio.file.AccessDeniedException: D:\apps\Atlassian\Application Data\JIRA\caches\indexesV1\comments

Cheers,
Daniel

Like Tejas Naik likes this

Comment

Log in or Sign up to comment
TAGS
Community showcase
Published in Jira

Announcing the waitlist for Jira Work Management

Hey there Cloud Community members! We’re excited to give you the first glimpse of the new home for business teams on Jira — Jira Work Management. Jira Work Management is the next generation of J...

1,268 views 18 23
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you