why jira takes one less undercore instead of exactly amount of underscore

[Varsha Gupta]

The actual file name is New df-p-560____hel-560-430885-2200010800-box_______-82480835249_02.idw ,the characters in this 71

But Jira Result is New df-p-560___hel-560-430885-2200010800-box______-82480835249_02.idw  , the characters in this 69

[Nic Brough -Adaptavist-]

What are you doing that makes this happen?  Where is it happening?

[Varsha Gupta]

Hello,

When we Comment this file name  on comment in jira then it will change into another result.

i.e Take one less underscore.

Actual name is New df-p-560____hel-560-430885-2200010800-box_______-82480835249_02.idw

Jira Result is New df-p-560___hel-560-430885-2200010800-box______-82480835249_02.idw

Regards

Varsha 

[Nic Brough -Adaptavist-]

I suspect you have "rich text" enabled for your comments, which means Jira tries to interpret markup, rather than plain text. 

In markup, two underscores in a row is a formatting instruction, not text, so when you use them in the text, they are being dropped because they are seen as instructions, not data.

I think the formatting is interfering here - either turn off wiki formatting in comments, or surround your file names with something that igntres wiki format.