The actual file name is New df-p-560____hel-560-430885-2200010800-box_______-82480835249_02.idw ,the characters in this 71
But Jira Result is New df-p-560___hel-560-430885-2200010800-box______-82480835249_02.idw , the characters in this 69
When we Comment this file name on comment in jira then it will change into another result.
i.e Take one less underscore.
Actual name is New df-p-560____hel-560-430885-2200010800-box_______-82480835249_02.idw
Jira Result is New df-p-560___hel-560-430885-2200010800-box______-82480835249_02.idw
I suspect you have "rich text" enabled for your comments, which means Jira tries to interpret markup, rather than plain text.
In markup, two underscores in a row is a formatting instruction, not text, so when you use them in the text, they are being dropped because they are seen as instructions, not data.
I think the formatting is interfering here - either turn off wiki formatting in comments, or surround your file names with something that igntres wiki format.
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