Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

jira show watchers in email notification

Hi all,

I am trying to customize my email templates, and the one thing I would like to add would be to show who is watching an issue.  

Currently we have a JIRA created via email, and the user will CC other people.  The people then reply-all and a new issue is created, and on and on.  

If there was a way I could show who all was a watcher on the ticket then I believe I could train them to reply only to the JIRA email and not the original one.

We use html format for email and unfortunately $JIRA_INSTALL/atlassian-jira/WEB-INF/classes/templates/email/html/includes/fields does not have a watchers.vm

 

I tried to add this:

#set ($allWatchers = $watcherManager.getCurrentWatcherUsernames($issue))
#foreach ($aWatcherUsername in $allWatchers)
#set ($applicationUser = $userManager.getUserByName($aWatcherUsername))
- watcher userName: $aWatcherUsername , email = $applicationUser.getEmailAddress(),displayName = $applicationUser.getDisplayName()
#end

and I do not get anything.

Thanks!

Robert

 

1 answer

I wish someone could point me where to look on this, I may ask support....

Hi, have you every figured out how to add watchers? Thanks

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

322 views 9 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you