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if a Jira tickets sent by email has a way to be assigned to a specific Task Type

Hi Team,

Please help me what should I include (any keyword) in mail and where so that the ticket is created on behalf of that mail under specific Task type automatically.



2 answers

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1 vote
Answer accepted
DPK J Community Leader Nov 15, 2019

Hello @sanjay singh , Welcome to the community,

As @Steven Behnke suggested the mail handler that ships with Jira require you to hard code issue type.

But there is an external plugin called, "Enterprise Mail Handler for Jira" which has functionality of directives to define issue fields. The plugin is one of the most downloaded and used plugin, provided by Top Vendor.

P.S. - I am not associated with JEMH, just a user.

Hi Sanjay,

JEMH team member here. If you try out JEMH, it sounds like you will want to:

  • create a Project Mapping and set the issue type as required
  • add a keyword rule to the created project mapping
  • configure the rule to match the required keywords

If you require further or more personalised support, please get in touch and we will be happy to assist you.

Jira email handlers can only be hard coded to a single issue type. You cannot include keywords to have it automatically change type. 

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