Please help me what should I include (any keyword) in mail and where so that the ticket is created on behalf of that mail under specific Task type automatically.
Hello @sanjay singh , Welcome to the community,
As @Steven Behnke suggested the mail handler that ships with Jira require you to hard code issue type.
But there is an external plugin called, "Enterprise Mail Handler for Jira" which has functionality of directives to define issue fields. The plugin is one of the most downloaded and used plugin, provided by Top Vendor.
P.S. - I am not associated with JEMH, just a user.
JEMH team member here. If you try out JEMH, it sounds like you will want to:
If you require further or more personalised support, please get in touch and we will be happy to assist you.
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