Please help me what should I include (any keyword) in mail and where so that the ticket is created on behalf of that mail under specific Task type automatically.
Hello @sanjay singh , Welcome to the community,
As @Steven Behnke suggested the mail handler that ships with Jira require you to hard code issue type.
But there is an external plugin called, "Enterprise Mail Handler for Jira" which has functionality of directives to define issue fields. The plugin is one of the most downloaded and used plugin, provided by Top Vendor.
P.S. - I am not associated with JEMH, just a user.
JEMH team member here. If you try out JEMH, it sounds like you will want to:
If you require further or more personalised support, please get in touch and we will be happy to assist you.
For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events