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define a period

Fabian Gote
Fabian Gote Sep 30, 2020

Hi, I try to change the status from tickets, which wait longer than a month in the queue, automatically. 

Is there an option to define the period with the "automation for jira" Plug-In?

Thanks for your support!

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Daniel Ebers
Daniel Ebers Community Leader Nov 21, 2020

Hi Fabian,

welcome to the Atlassian Community!

Using "Automation for Jira" you can select "Scheduled" as a trigger for your rule.

Based on that you could check for issues that are longer then expected open and act accordingly (post a comment, transition the issue, ...).

https://confluence.atlassian.com/automation/triggers-993924804.html (scroll to the middle for "Scheduled" part).

Cheers,
Daniel

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