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The link I included for the epic has a pretty good example of what an epic is. Components are used to break down your project into smaller parts, one example is that you use teams as components. You can then set the component lead to your team lead and automatically have an issue assigned to him/her when a new issue is created.
For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...
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