Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

What is the difference between JIRA Administrator and JIRA System Administrator?

The documentation is rather vague on this:

  • JIRA System Administrators: Permission to perform all JIRA administration functions.
  • JIRA Administrators: Permission to perform most JIRA administration functions. 


could someone provide a more specific answer?



4 answers

1 accepted

4 votes
Answer accepted

This is where the new documentation for version 7 seems to be letting Atlassian down, in my opinion.

See the rather better doc at

For version 7, you'd want to add something about the admin access to "applications" (i.e. Service Desk and Software) which is similar to "add ons", but other than that, the 6.4 docs cover the difference properly.

I'm still not understanding. The documentation says there is an exclusion list...but what CAN a JIRA Administrator do?

I'm specifically looking for:

  • create spaces
  • create JSD
  • Create groups
  • Create custom fields

They can't create spaces, that's the job of a Confluence administrator.

They can create Service Desk projects, groups and custom fields.

Basically, they can do everything the system admins can except the exclusions - the list of "can do" is far longer than "can't"

Like # people like this

Thank you so much for this prompt reply! Exactly what I was looking for :)

For what it's worth: Here's the link for the 7.2 documentation on this issue:

This page is helpful for understanding the answer to this question in JIRA Cloud.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Apps & Integrations

Send an Email or Publish to Confluence - What should you do with your release notes?

Background When you hear the words ‘Release notes’, almost always you think of an unsolicited email from a software vendor. But I am here to tell you that from our data, sending release notes via E...

124 views 1 2
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you