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We will need a free form text field next to the picklist

For the Ticket Number Field. We will need a free form text field next to the picklist to enter the ticket number as currently it only allows the dropdown for selection.


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Hello @kpuralasetty

Thank you for reaching out.

I understand that you have a field in your JIRA instance to determine the ticket number, however, it only displays a drop-down field for the type of ticket, so you need a text field close to it to describe the number of the ticket itself. Is it correct?

I would use a text custom field to determine that information. These would be steps to add it:

1 - Logged as an administrator, navigate to JIRA Settings > Issues > Custom fields

2 - Click to create a new Text custom field (Single Line) and add it to your project screens

3 - Navigate to your project > Project settings > Issue layout > Drag and drop the new text field you created below the "Ticket number" field

P.S: if you are using an old version of JIRA, do the same steps in the menu Project Settings > Screens

4 - Optionally, I would update the "Ticket Number" field for a different name (E.G: ticket type), and put your newly created text field with the name "Ticket number".

If you are not an administrator, please ask your administrator to perform the steps provided. For more details about custom fields, you can check the documentation below:

Adding a custom field - JIRA Server 

Let me know if you have any questions.

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