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thank you for your answer. Some base information below.
|JNDI adress DB||h2 jdbc:h2:file:/var/atlassian/application-data/jira/database/h2db|
|Version DB||1.4.185 (2015-01-16)|
|Driver DB||H2 JDBC Driver 1.4.185 (2015-01-16)|
What information is needed additionally?
From what I can see your instance is running on the integrated H2 database. I am not sure if upgrades using that database are possible without any friction.
From documentation it is advisable to switch to a supported database (f.e. PostgreSQL in a supported version).