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Update 7.11.2 to .7.13

Can i update Jira Software 7.11.2 to 7.13 without pay or it is already free?

2 answers

2 accepted

0 votes
Answer accepted

If you have a license, it is valid for one year of support (you can raise support tickets) and for upgrade to the latest available version.

But technically, the upgrade is not free because you have paid for it already with your annual license cost :-)

See section What is included with my license purchase? on this page

OK, where i can see date when license will expire. I see here only license for plugins

Option 1: If you once purchased on your behalf Jira Software license, it should be visible like on the screen below:

1. Support Expires - license due date, up to this date you can upgrade Jira

2. Request support - if you have a production non 10 user license, you can raise a support tickiet here

More about support can be found here 


Option 2: If the license was purchased by someone else but you are an Administrator of your Jira Server, you can check the details of your license here:

Jira Administration / Application / Versions & licenses

0 votes
Answer accepted can I solve that ticket without update to version 7.13?

As in the description,

Please upgrade Jira to version 7.13.0 or newer to receive the fix. Unfortunately, there are no known workarounds for the problem.

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