Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Unable to set ticket to "Realized"

Edited

NEA : SEN-3367966
Entreprise Name : 4TPM
Server ID : Bxxx-Cxxx-xYxx-xxA

Dear Atlassian,

We are 4TPM society, having a JIRA Core 25 users license.
We are preparing our Cloud migration, but having and old 6.1.7 JIRA self hosted.
We have just migrated from 6.1.7 to 9.5.0 (6.1.7 -> 6.4.14 -> 7.0.11 -> 7.1.10 -> 7.3.9 -> 7.6.17 -> 9.3.0 -> 9.3.1 -> 9.4.0 -> 9.5.0) successfully.

We have a problem : It's impossible for us to set tickets to "realized" status. We have the choice to set it to this status, but when validating, We have the error at the screen : Could not load validator class.
In atlassian-jira.log, we have errors like this, do you know where dos the problem come from ?

2023-01-04 14:23:34,076+0100 http-nio-192.168.XX.YY-8070-exec-15 ERROR XXX 863x5819x1 1843zqq 192.168.12.29 /secure/CommentAssignIssue.jspa [c.a.jira.workflow.DefaultOSWorkflowConfigurator] Could not load class 'com.googlecode.jsu.workflow.validator.FieldsRequiredValidator'
java.lang.ClassNotFoundException: com.googlecode.jsu.workflow.validator.FieldsRequiredValidator
at org.apache.catalina.loader.WebappClassLoaderBase.loadClass(WebappClassLoaderBase.java:1412)
at org.apache.catalina.loader.WebappClassLoaderBase.loadClass(WebappClassLoaderBase.java:1220)
at com.atlassian.core.util.ClassLoaderUtils.loadClass(ClassLoaderUtils.java:79)
at com.atlassian.core.util.ClassLoaderUtils.loadClass(ClassLoaderUtils.java:48)
at com.atlassian.jira.workflow.DefaultOSWorkflowConfigurator$LegacyJiraTypeResolver.loadObject(DefaultOSWorkflowConfigurator.java:153)
at com.opensymphony.workflow.TypeResolver.getValidator(TypeResolver.java:123)
at com.atlassian.jira.workflow.DefaultOSWorkflowConfigurator$JiraTypeResolverDelegator.getValidator(DefaultOSWorkflowConfigurator.java:133)
at com.opensymphony.workflow.AbstractWorkflow.verifyInputs(AbstractWorkflow.java:1457)
at com.opensymphony.workflow.AbstractWorkflow.transitionWorkflow(AbstractWorkflow.java:1167)
at com.opensymphony.workflow.AbstractWorkflow.doAction(AbstractWorkflow.java:557)
at com.atlassian.jira.workflow.OSWorkflowManager.doWorkflowActionInsideTxn(OSWorkflowManager.java:842)
at com.atlassian.jira.workflow.OSWorkflowManager.doWorkflowAction(OSWorkflowManager.java:799)
at com.atlassian.jira.bc.issue.DefaultIssueService.transition(DefaultIssueService.java:532)
at com.atlassian.jira.web.action.issue.CommentAssignIssue.doExecute(CommentAssignIssue.java:173)
... 1 filtered
at com.atlassian.jira.web.action.JiraWebActionSupport.execute(JiraWebActionSupport.java:1364)
... 7 filtered
at javax.servlet.http.HttpServlet.service(HttpServlet.java:779)
... 52 filtered
at com.atlassian.jira.plugin.mobile.web.filter.MobileAppRequestFilter.doFilter(MobileAppRequestFilter.java:59)
... 4 filtered
at com.atlassian.jira.plugin.mobile.login.MobileLoginSuccessFilter.doFilter(MobileLoginSuccessFilter.java:54)
... 3 filtered
at com.atlassian.diagnostics.internal.platform.monitor.http.HttpRequestMonitoringFilter.doFilter(HttpRequestMonitoringFilter.java:54)
... 8 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 48 filtered
at com.atlassian.oauth2.scopes.web.ReadWriteScopeFilter.doFilter(ReadWriteScopeFilter.java:46)
... 3 filtered
at com.atlassian.troubleshooting.thready.filter.AbstractThreadNamingFilter.doFilter(AbstractThreadNamingFilter.java:46)
... 17 filtered
at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)
... 1 filtered
at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)
... 16 filtered
at com.atlassian.pats.web.filter.TokenBasedAuthenticationFilter.doFilter(TokenBasedAuthenticationFilter.java:82)
... 3 filtered
at com.atlassian.oauth2.provider.core.web.AccessTokenFilter.doFilter(AccessTokenFilter.java:81)
... 26 filtered
at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
... 5 filtered
at com.atlassian.plugins.authentication.impl.basicauth.filter.DisableBasicAuthFilter.doFilter(DisableBasicAuthFilter.java:70)
... 8 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 4 filtered
at com.atlassian.troubleshooting.thready.filter.AbstractThreadNamingFilter.doFilter(AbstractThreadNamingFilter.java:46)
... 3 filtered
at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)
... 29 filtered
at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
... 25 filtered
at org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1191)
at org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:659)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.base/java.lang.Thread.run(Unknown Source)
2023-01-04 14:23:34,087+0100 http-nio-192.168.XX.YY-8070-exec-15 ERROR XXX 863x5819x1 1843zqq 192.168.12.29 /secure/CommentAssignIssue.jspa [c.a.jira.workflow.OSWorkflowManager] Caught exception while attempting to perform action 31 from workflow 125658 on issue 'EVINT-3949'
com.opensymphony.workflow.WorkflowException: Could not load validator class
at com.opensymphony.workflow.AbstractWorkflow.verifyInputs(AbstractWorkflow.java:1462)
at com.opensymphony.workflow.AbstractWorkflow.transitionWorkflow(AbstractWorkflow.java:1167)
at com.opensymphony.workflow.AbstractWorkflow.doAction(AbstractWorkflow.java:557)
at com.atlassian.jira.workflow.OSWorkflowManager.doWorkflowActionInsideTxn(OSWorkflowManager.java:842)
at com.atlassian.jira.workflow.OSWorkflowManager.doWorkflowAction(OSWorkflowManager.java:799)
at com.atlassian.jira.bc.issue.DefaultIssueService.transition(DefaultIssueService.java:532)
at com.atlassian.jira.web.action.issue.CommentAssignIssue.doExecute(CommentAssignIssue.java:173)
... 1 filtered
at com.atlassian.jira.web.action.JiraWebActionSupport.execute(JiraWebActionSupport.java:1364)
... 7 filtered
at javax.servlet.http.HttpServlet.service(HttpServlet.java:779)
... 52 filtered
at com.atlassian.jira.plugin.mobile.web.filter.MobileAppRequestFilter.doFilter(MobileAppRequestFilter.java:59)
... 4 filtered
at com.atlassian.jira.plugin.mobile.login.MobileLoginSuccessFilter.doFilter(MobileLoginSuccessFilter.java:54)
... 3 filtered
at com.atlassian.diagnostics.internal.platform.monitor.http.HttpRequestMonitoringFilter.doFilter(HttpRequestMonitoringFilter.java:54)
... 8 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 48 filtered
at com.atlassian.oauth2.scopes.web.ReadWriteScopeFilter.doFilter(ReadWriteScopeFilter.java:46)
... 3 filtered
at com.atlassian.troubleshooting.thready.filter.AbstractThreadNamingFilter.doFilter(AbstractThreadNamingFilter.java:46)
... 17 filtered
at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)
... 1 filtered
at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)
... 16 filtered
at com.atlassian.pats.web.filter.TokenBasedAuthenticationFilter.doFilter(TokenBasedAuthenticationFilter.java:82)
... 3 filtered
at com.atlassian.oauth2.provider.core.web.AccessTokenFilter.doFilter(AccessTokenFilter.java:81)
... 26 filtered
at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
... 5 filtered
at com.atlassian.plugins.authentication.impl.basicauth.filter.DisableBasicAuthFilter.doFilter(DisableBasicAuthFilter.java:70)
... 8 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 4 filtered
at com.atlassian.troubleshooting.thready.filter.AbstractThreadNamingFilter.doFilter(AbstractThreadNamingFilter.java:46)
... 3 filtered
at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)
... 29 filtered
at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
... 25 filtered
at org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1191)
at org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:659)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.base/java.lang.Thread.run(Unknown Source)


Thanks a lot in advance,

Sincerely,

Gaëtan GAUME
gaetan.gaume@4tpm.fr

1 answer

1 accepted

0 votes
Answer accepted
Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Jan 04, 2023

Hello @Gaëtan 

Note this is a user community for Jira, not a direct method for contacting Atlassian for support.

Does the information in this article apply to your situation?

https://confluence.atlassian.com/jirakb/jira-server-functionality-fails-with-classnotfoundexception-for-jira-suite-utilities-plugin-162038410.html

That's ok thank you very much for your answer

Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Jan 06, 2023

We can still try to help you. I just wanted to make sure you knew you are talking to other users rather than Atlassian support.

Did the article I provided help you solve your problem?

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events