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Unable to move tickets vertically in Kanban board

When I attempt to move a story vertically in the To Do column, I'm getting an error that states, "unable to move ticket # - Internal Server Error." I checked my filters and column statuses. Nothing is jumping out at me as a problem that could be causing this issue. I also am unable to reorganize/move tickets from the backlog view. 

2 answers

0 votes
Fazila Ashraf Community Leader Nov 19, 2020

@Devon Sparks  , Welcome to community.

Does the column has multiple statuses associated with it? When you move with in the same column, that could possibly do a status change also. If so, check whether you able to change the status of the ticket outside the board.

If there is only one status to the column, check the filter of the board. Does it have order by rank? Do you have schedule issue permission in the project? 

Thank you for getting back to me! I appreciate it. The column does not have multiple statuses and the filter of the board is ordered by rank. I have admin rights to the project, but under project settings, I can see schedule issue permission in the project I don't see an option to change it. The weird thing is that we have additional boards with the exact same columns/statuses and filters, but geared towards the individual boards and I can move tickets just fine there. I'm totally stumped.

0 votes
John Funk Community Leader Nov 20, 2020

Hi Devon - Welcome to the Atlassian Community!

Check your board filter to make sure that you have an Order By Rank at the end of it. You must have that to be able to drag tickets vertically.

If that's okay, then also check to make sure that you have Schedule issues permissions in the Permission Scheme for that project.

As Fazila notes, you cannot move between statuses in the same column. Moving tickets vertically only changes the priority of the tickets. 

John Funk Community Leader Nov 20, 2020

You will need to click on the Actions button in the upper right hand side of the Permission Scheme to edit it. If the scheme is shared, you will need to be a Jira Administrator to edit it. 

Can you see if you have the permission to Schedule Issues or not? 

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