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The share ticket by email button does not appear for all users

UPA Outils Logiciels
UPA Outils Logiciels Dec 07, 2017

One of my user does not have the option of sharing a ticket  with others

2017-12-07 13-33-52.jpg  This button simply does not appear in the dashboard.  Any reason why ? I can't find a permission related to this option..

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Fabio Racobaldo _Herzum_
Fabio Racobaldo _Herzum_ Community Leader Apr 11, 2022

Hi @UPA Outils Logiciels ,

please check that user has  Global permission "Browse Users". Without that permission, an user is not able to share issues.

Hope this helps,

Fabio

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