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We purchased the license:
SEN-xxxxxx Jira Core (Server) 10 Users: Starter License Kulite 07 Aug 2022
Keeping getting: The license could not be installed.
This license is not for the selected product. Please make sure that the license is for the selected product and contact Support if the issue continues.
Hi @Darlene Price , welcome to the Community!
As Nic has mentioned, the license will need to go in the Jira Core box on the Versions & Licenses page in Jira's administration. I see you previously had a license for Jira Software as well (which has since expired) - so if you are on a recent version of Jira, you will want to ensure that the Jira Software box on that page does not contain any license key.
Let us know how things go after checking which boxes are filled in on that page.
Daniel | Atlassian Support