@Nicole Edge , If you can find the 'contact administrator' option in the site , try that. Otherwise i would advice you to reach your IT service desk asking for the JIRA team contact.
We are atlassian community can help jira general queries but your question is specific to your setup which can be only helped by 'your' jira admin
For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...
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