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Running Zephyr for JIRA Importer Utility (Version 0.38) Connect Error 502


zfj-importer -utility-0.38.jar

Using our cloud URL Cloud Ticked and entering an administrators Username and password.

Click comnnect - Response is a popup message:

Error fetching projects

Unexpected response code: 502

3 answers

Thanks Shannon for guiding with your suggestions here

Hi All

Please refer the instructions in the knowledge base article below

If still not able to have break through in resolving it please raise aticket with Zephyr Support as mentioned at the end of the article in the link above



Shannon Atlassian Team Sep 25, 2017

Hello there, Arun! Thank you for providing further details for everyone here to troubleshoot this problem!

Kind Regards,

  1. Hi Shannon

No this is not resolved, we have had issues with this for some time now.  Paul has left the project and I am trying to run the importer, but have not had any luck.  We have had to load test cases manually, which is not ideal.

Shannon Atlassian Team Sep 11, 2017

Hi Barry,

If you are working with a Cloud instance, which it seemed like you might from Paul's question, you want to make sure to open up all of the following servers and IP ranges:

Else it won't be able to connect to your server.

Let me know if you have any trouble

Kind Regards,

Was there any solution to this issue? We are also having same problem - trying to import test cases into JIRA Cloud Zephyr from private telco network, or from company network - both do not work. After pressing "Connect" button (post entering all tokens, keys) nothing happens. And we are stuck.

Shannon Atlassian Team May 29, 2019


Thank you for following-up on this thread.

You will want to first make sure that your networks allow access to all IP and domain ranges as I mentioned above.

At that time, if you are still having issues, then you need to contact Zephyr support. They will be able to help determine the cause of the issue.

Let me know if you have any questions about that.

Take care!


0 votes
Shannon Atlassian Team Sep 01, 2017

Hi Paul,

Could you tell me, are you doing this behind a gateway or proxy?

Kind Regards,


Hi Shannon

Our Gateway blocks using the importer, this was done from a private network, through a telco provider.

Shannon Atlassian Team Sep 04, 2017

Hi Barry,

Are you working on this with Paul, who asked the question? Were you able to resolve the block and use the importer?

Kind Regards,

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