Using our cloud URL Cloud Ticked and entering an administrators Username and password.
Click comnnect - Response is a popup message:
Error fetching projects
Unexpected response code: 502
Thanks Shannon for guiding with your suggestions here
Please refer the instructions in the knowledge base article below
If still not able to have break through in resolving it please raise aticket with Zephyr Support as mentioned at the end of the article in the link above
If you are working with a Cloud instance, which it seemed like you might from Paul's question, you want to make sure to open up all of the following servers and IP ranges:
Else it won't be able to connect to your server.
Let me know if you have any trouble
Was there any solution to this issue? We are also having same problem - trying to import test cases into JIRA Cloud Zephyr from private telco network, or from company network - both do not work. After pressing "Connect" button (post entering all tokens, keys) nothing happens. And we are stuck.
Thank you for following-up on this thread.
You will want to first make sure that your networks allow access to all IP and domain ranges as I mentioned above.
At that time, if you are still having issues, then you need to contact Zephyr support. They will be able to help determine the cause of the issue.
Let me know if you have any questions about that.
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