Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Receive Jira notifications only in channel, not as private message

Hello

Every time when something is happening in Jira, it will appear in two sections. We want to have it in the #jira channel, but it also opens in the app section at the bottom of the side menu as well.

I cannot find a way to disable it. 


Can you help me with that?

 

jira_channel.pngjira_app.png

2 answers

are you on cloud or server? Also what plugin are you using for this integration?

We are using Cloud and the corresponding app.

not sure about your setup, but each app will have the option for either posting  to a Channel or as the App Bot.  

Well.. I know, I have this situation. 

I do not want to have a private message pop up from the bot and I cannot find any option to turn this off without disabling the whole app for the entire company. 

We only want to have the bot in the channel. At the other slack accounts it is working like this. 

That's what I found, too. 

There only stands how to turn it on, not how to turn it off. 

try adding the bot to the channel maybe thats what is needed:

 

/jira connect

Sadly that is also not working. It popups in two locations.

In the channel and as personal message in the "Apps"-section

oh ... i guess we will to wait for some expert to respond to this :(

Now I found the solution.
I do not know, why this was not working before, but with "\jira manage" I can unsubscribe to the jira bot. 
I tried this many times before but got always to the connect section of the bot. 

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

227 views 7 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you