Hello Ian and welcome to the Community.
Out of the box, the integration won’t trigger on a not responded within a timeframe. There is hope though, you may create webhooks and with the help of automation scripts or apps you can have something check your issues for response time and update the ticket as not reponded or needing update. From this update you can have the slack integration trigger a webhook that sends an update when an issue has been updated to not responded.
Depending on the product you’re using you will need to review the API to find and update your issues. You may also apply a JQL statement with REST API calls to find the issues which have not been updated. I would review the following REST API endpints:
I hope this proves helpful and you’re able to create automation to trigger alerts when issues need to be responded to.
For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events