i installed a new Jira Core instance before checking out if i can add it to our existing Jira Software instance and copied the license there. The host is the same so i guess the Server identifier is the same. Now i copied the license to our existing Jira Software instance and tried to add users to the jira-core group. That worked fine but the users count for our Core license is zero and also the users i added to the group do not show up when filtering users for "Jira Core" access. How can i fix this?
Thank you, best regards
Jira core is already there in your installation - Jira software is an application that runs on top of Core, not a separate application.
My best guess is that your jira-core group is not associated with Jira Core access, you can fix this (or use other groups) in Admin -> Manage applications.
because users are counting into "highest" application license. So if user is counting to Jira Software or/and Service Desk then is not counting to Jira Core. So if you want some users to count into Jira Core instead of Software just remove jira-software group for them.
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