Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Migration from HP ALM to Jira server


We're going to use the csv importer to migrate ALM "defects" in Jira issues. Among the imported fields we've got the "reporter"and the "assignee". Do we have to create in Jira all of the users filled in both fields before importing the issues knowing that a large part of them are no longer actives and that we will be limited by our usage licenses?


1 answer

1 accepted

0 votes
Answer accepted
Tanya Gordon Community Leader Aug 06, 2019


We're doing the same! In our case we have created users in Jira for both assignees and reporters imported from ALM, mostly to allow filtering and reporting later. 

If users are no longer active (left the company or something) you can create them as inactive users that don't consume any license. 

Also, make sure that the users you use in the csv file match the users' names exactly, otherwise the migration will fail. We used excel vlookup function to match the users' names because they were different in ALM and Jira.

Good luck!


Thank you Tanya for you answer and thank you for your encouragements.



Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

334 views 9 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you