Jira service stopped and Jira is running in web

[Adhikari Jitendra Kumar Das]

Hi,

I am Just upgrading Jira from 7.6 to 8.5  and upgrade the jira manually . Before upgrade i have stopped the Jira.

Later on i have upgraded the Jira .

Now i can see My Jira instance is up and running but the jira service is stopped  ?? How  ??

what is the error and what should be the approach to fix it .

Wehn i tried to start jira service , its not starting .

Server .xml

<?xml version="1.0" encoding="utf-8"?>
<!--
Licensed to the Apache Software Foundation (ASF) under one or more
contributor license agreements. See the NOTICE file distributed with
this work for additional information regarding copyright ownership.
The ASF licenses this file to You under the Apache License, Version 2.0
(the "License"); you may not use this file except in compliance with
the License. You may obtain a copy of the License at

http://www.apache.org/licenses/LICENSE-2.0

Unless required by applicable law or agreed to in writing, software
distributed under the License is distributed on an "AS IS" BASIS,
WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
See the License for the specific language governing permissions and
limitations under the License.
-->
<Server port="8005" shutdown="SHUTDOWN">
<Listener className="org.apache.catalina.startup.VersionLoggerListener"/>
<Listener className="org.apache.catalina.core.AprLifecycleListener" SSLEngine="on"/>
<Listener className="org.apache.catalina.core.JreMemoryLeakPreventionListener"/>
<Listener className="org.apache.catalina.mbeans.GlobalResourcesLifecycleListener"/>
<Listener className="org.apache.catalina.core.ThreadLocalLeakPreventionListener"/>

<Service name="Catalina">
<!--
==============================================================================================================
DEFAULT - Direct connector with no proxy for unproxied access to Jira.

If using a http/https proxy, comment out this connector.
==============================================================================================================
-->

<!-- Relaxing chars because of JRASERVER-67974 -->
<Connector port="80" relaxedPathChars="[]|" relaxedQueryChars="[]|{}^&#x5c;&#x60;&quot;&lt;&gt;"
maxThreads="150" minSpareThreads="25" connectionTimeout="20000" enableLookups="false"
maxHttpHeaderSize="8192" protocol="HTTP/1.1" useBodyEncodingForURI="true" redirectPort="443"
acceptCount="100" disableUploadTimeout="true" bindOnInit="false"/>

<!--
==============================================================================================================
HTTP - Proxying Jira via Apache or Nginx over HTTP

If you're proxying traffic to Jira over HTTP, uncomment the below connector and comment out the others.
Ensure the proxyName and proxyPort are updated with the appropriate information if necessary as per the docs.

See the following for more information:

Apache - https://confluence.atlassian.com/x/4xQLM
nginx - https://confluence.atlassian.com/x/DAFmGQ
==============================================================================================================
-->

<!--
<Connector port="8080" relaxedPathChars="[]|" relaxedQueryChars="[]|{}^&#x5c;&#x60;&quot;&lt;&gt;"
maxThreads="150" minSpareThreads="25" connectionTimeout="20000" enableLookups="false"
maxHttpHeaderSize="8192" protocol="HTTP/1.1" useBodyEncodingForURI="true" redirectPort="8443"
acceptCount="100" disableUploadTimeout="true" bindOnInit="false" scheme="http"
proxyName="<subdomain>.<domain>.com" proxyPort="80"/>

-->
<!--
==============================================================================================================
HTTPS - Proxying Jira via Apache or Nginx over HTTPS

If you're proxying traffic to Jira over HTTPS, uncomment the below connector and comment out the others.
Ensure the proxyName and proxyPort are updated with the appropriate information if necessary as per the docs.

See the following for more information:

Apache - https://confluence.atlassian.com/x/PTT3MQ
nginx - https://confluence.atlassian.com/x/DAFmGQ
==============================================================================================================
-->

<!--
<Connector port="8080" relaxedPathChars="[]|" relaxedQueryChars="[]|{}^&#x5c;&#x60;&quot;&lt;&gt;"
maxThreads="150" minSpareThreads="25" connectionTimeout="20000" enableLookups="false"
maxHttpHeaderSize="8192" protocol="HTTP/1.1" useBodyEncodingForURI="true" redirectPort="8443"
acceptCount="100" disableUploadTimeout="true" bindOnInit="false" secure="true" scheme="https"
proxyName="<subdomain>.<domain>.com" proxyPort="443"/>
-->

<!--
==============================================================================================================
AJP - Proxying Jira via Apache over HTTP or HTTPS

If you're proxying traffic to Jira using the AJP protocol, uncomment the following connector line
See the following for more information:

Apache - https://confluence.atlassian.com/x/QiJ9MQ
==============================================================================================================
-->

<!--
<Connector port="8009" URIEncoding="UTF-8" enableLookups="false" protocol="AJP/1.3"/>
-->

<Engine name="Catalina" defaultHost="localhost">
<Host name="localhost" appBase="webapps" unpackWARs="true" autoDeploy="true">

<Context path="" docBase="${catalina.home}/atlassian-jira" reloadable="false" useHttpOnly="true">
<Resource name="UserTransaction" auth="Container" type="javax.transaction.UserTransaction"
factory="org.objectweb.jotm.UserTransactionFactory" jotm.timeout="60"/>
<Manager pathname=""/>
<JarScanner scanManifest="false"/>
<Valve className="org.apache.catalina.valves.StuckThreadDetectionValve" threshold="120" />
</Context>
<Context path="/secure/admin/SendBulkMail!default.jspa" docBase="" >
<Valapp className="org.apache.catalina.valapps.RemoteAddrValapp" deny="*" />
</Context>

</Host>
<Valve className="org.apache.catalina.valves.AccessLogValve"
pattern="%a %{jira.request.id}r %{jira.request.username}r %t &quot;%m %U%q %H&quot; %s %b %D &quot;%{Referer}i&quot; &quot;%{User-Agent}i&quot; &quot;%{jira.request.assession.id}r&quot;"/>
</Engine>
<Connector relaxedPathChars="[]|" relaxedQueryChars="[]|{}^&#x5c;&#x60;&quot;&lt;&gt;" SSLEnabled="true" acceptCount="100" clientAuth="false" connectionTimeout="6000000" disableUploadTimeout="true" enableLookups="false" keyAlias="jira" keystoreFile="D:\Atlassian\JIRA\ontrackdev-atl.jks" keystorePass="ontrackdev-atl" keystoreType="JKS" maxHttpHeaderSize="8192" maxSpareThreads="75" maxThreads="150" minSpareThreads="25" port="443" protocol="org.apache.coyote.http11.Http11NioProtocol" scheme="https" secure="true" sslProtocol="TLS" useBodyEncodingForURI="true" useCipherSuitesOrder="true" ciphers="TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256,TLS_ECDHE_ECDSA_WITH_AES_128_GCM_SHA256,
TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384,TLS_ECDHE_ECDSA_WITH_AES_256_GCM_SHA384,
TLS_DHE_RSA_WITH_AES_128_GCM_SHA256,TLS_DHE_DSS_WITH_AES_128_GCM_SHA256,
TLS_DHE_DSS_WITH_AES_256_GCM_SHA384,TLS_DHE_RSA_WITH_AES_256_GCM_SHA384,
TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256,TLS_ECDHE_ECDSA_WITH_AES_128_CBC_SHA256,
TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA,TLS_ECDHE_ECDSA_WITH_AES_128_CBC_SHA,
TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384,TLS_ECDHE_ECDSA_WITH_AES_256_CBC_SHA384,
TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA,TLS_ECDHE_ECDSA_WITH_AES_256_CBC_SHA,
TLS_DHE_RSA_WITH_AES_128_CBC_SHA256,TLS_DHE_RSA_WITH_AES_128_CBC_SHA,
TLS_DHE_DSS_WITH_AES_128_CBC_SHA256,TLS_DHE_RSA_WITH_AES_256_CBC_SHA256,
TLS_DHE_DSS_WITH_AES_256_CBC_SHA,TLS_DHE_RSA_WITH_AES_256_CBC_SHA,
TLS_RSA_WITH_AES_128_GCM_SHA256,TLS_RSA_WITH_AES_256_GCM_SHA384,
TLS_RSA_WITH_AES_128_CBC_SHA256,TLS_RSA_WITH_AES_256_CBC_SHA256,
TLS_RSA_WITH_AES_128_CBC_SHA,TLS_RSA_WITH_AES_256_CBC_SHA,
TLS_SRP_SHA_DSS_WITH_AES_256_CBC_SHA,TLS_SRP_SHA_RSA_WITH_AES_256_CBC_SHA,
TLS_SRP_SHA_WITH_AES_256_CBC_SHA,TLS_DHE_DSS_WITH_AES_256_CBC_SHA256,
TLS_SRP_SHA_DSS_WITH_AES_128_CBC_SHA,TLS_SRP_SHA_RSA_WITH_AES_128_CBC_SHA,
TLS_SRP_SHA_WITH_AES_128_CBC_SHA,TLS_DHE_DSS_WITH_AES_128_CBC_SHA,
TLS_DHE_RSA_WITH_CAMELLIA_256_CBC_SHA,TLS_DHE_DSS_WITH_CAMELLIA_256_CBC_SHA,
TLS_RSA_WITH_CAMELLIA_256_CBC_SHA,TLS_DHE_RSA_WITH_CAMELLIA_128_CBC_SHA,
TLS_DHE_DSS_WITH_CAMELLIA_128_CBC_SHA,TLS_RSA_WITH_CAMELLIA_128_CBC_SHA"/>
</Service>
</Server>

Regards,

JItendra