Hi @Jesse de Agustin ,
In Atlassian Cloud, When you click on SWITCH TO do you see both Jira Core and Jira Service Desk listed ?
Also, can you check if you can access the Jira Service Desk customer Portal by going through your URL
This indicates whether you had signed up for both Jira Core and Jira Server Desk in Atlassian Cloud.
In general, when anyone sign up for Jira Server Desk on Atlassian Cloud, you can see only Jira Server desk.
However, when you go to Site Administration -> SUBSCRIPTIONS & BILLING --> Discover application, You will notice JIRA Core, which is free for all teams.
When you subscribe for Jira Core, you will then be able to notice Jira core when clicked on SWITCH TO option.
We have the following Migration Hub Document that goes into a bit more detail on the differences in the application versions, that came out when we originally split Jira from one application into three for specific use cases, to highlight the changes that occure, and how the functionality differes based on the installed application. But overall there are 3 main Jira application with different uses cases, Jira Core, Jira Software, & Jira Service Desk:
Also check out this article:
Each application provides a different Project type that can be created But a quick breakdown on each applications intended function can be summed up as:
Hello again Jesse,
In addition to my comment above, as you noted being new to all the things Jira product related, I wanted to make sure you have all the resources to get off to a great start.
Atlassian has a ton of material avaliable that extends across all the products that is all publicly visible, so the good news is if you have a question about the platform there is more than likely an answer already out there, but the bad new on this is there are so many answers out there it can be difficult to narrow it down some times or know where to look; and the following info can help out a lot to reduce the barrier to entry.
Currently this post is on community.atlassian.com which is our public forum for anything related to the Atlassian suite of Products or add-ons that extend the functionality. And it's a location where Anyone can ask or answer questions, including Atlassian Staff, third party Expert Partners & App Vendors, or other users on the platform that want to help out or write articles about various functions and features or tips and tricks. And I highly recomend checking out the "Community Welcome Center" for additional background and getting started information. Also a big welcome to the community :) thanks for checking it out.
In addition to the Community there is also a Developer community site at developer.atlassian.com for all questions relating to application customization such as developing a custom application.
Add-on apps that extend the functionality of the base application provided by third party vendors and their support information can be found in the Atlassian Marketplace
If you go to atlassian.com there are quick links in the drop downs to various product specific high level overviews and getting started guides, as well as details on all the EULA, licensing and security information for the products via atlassian.com/legal and atlassian.com/trust. From here we also publish regular Blog posts on random how too's, how atlassian uses the tools, and upcoming or newly released features.
There are online and offline Training and Certification courses avaliable at atlassian.com/university if you are looking to get any additional hands on formal training on the various Atlassian Suite of applications.
We also have a full set of self help documentation that covers all the application features and functions, and this is where the source of truth information lies on setting things up, and these can be found at confluence.atlassian.com and filtered down by product and feature, and the "Get started with Jira Core Cloud" and "Get started with Jira Service Desk for admins" could like a great kicking off point from your questions above.
Within Confluence.atlassian.com in additional to the Product Specific Documentation there we call Knowledge base Articles that are written for a "How To" solution for very specific application functionality issues and workarounds, and come in handy when you hit a use case specific hangups.
We also Track bugs and features publicly so if there is anything that you find lacking in the system and want to give feedback on or if you run into a bug you can go to jira.atlassian.com for all things relating to the base applications and ecosystem.atlassian.net for all things related to application integration, check out the Implementation of New Features Policy and the Atlassian Bug Fixing Policy for more details on how we track and publish findings.
Overall the info gets deep and covers a wide range of topics making it easy to get lost in the amount of information, so always feel free to reach out if you have a question.
For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...
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